Deputy Manager Business Development

• Develop and maintain strong professional relationship with customers by ensuring highest level of customer’s satisfaction continuously.

• Timely customer complaint redressal and enquiry response.

• Management and retention of defined customer portfolio.

• Develop and execute sales plan/strategy/activities to achieve target budgets.

• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.

• Responsible for delivery of high-quality presentation of the entire range of standardized products and services to potential customers.

• Actively plan, prepare and realize sales calls for better customer retention and new business acquisition.

• Secure/collect all necessary information to assess credit worthiness of potential customers.

• Conduct surveys and market intelligence gathering to assess, target the potential business prospects and review competitor behavior.

• Minimum 5-7 years of working experience in field sales at freight forwarding or shipping line.

• Broad understanding of trade lane specifics in the forwarding industry and deep knowledge of ocean freight, and logistics business models.

• Master’s degree is preferred in relevant field.

• Capability to deliver presentations and highly effective in conducting sales negotiations.

• Must have proven sales record.

• Must have excellent communication, management and interpersonal skills.

• Command over Microsoft Office and other related software.

DHL