Junior BPO Associate /Customer & Client Support Executive

Hazen Technologies Inc.

Lahore, Punjab
Permanent
Full-time

1 month ago
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About Hazen Technologies Inc.Hazen Technologies Inc. started its journey in 2017, headquarter in Parkland, Florida, USA with a vision to bring positive difference in businesses. HazenTech is a digital transformation services company. We help companies evolve & optimize their business processes for the modern and always connected world taking full advantage of cloud technologies. We specialize in business workflows, integrations and business intelligence for healthcare, hospitality and financial industries.Keeping in view the tremendous growth of HazenTech over the last few years, company opened new offshore office in Lahore, Pakistan in 2020. Office is successfully catering the increased demand of its services in Business Process Outsourcing, Enterprise Application Development, Cloud Enablement, Business Intelligence, and B2B Integration. Spacious, comfortable, and state-of-the-art office is especially designed to help our employees so that they could focus and deliver the best results efficiently and effectively. Our new office is not only aligned with our current and future growth plans but is a result of our employees and customers’ successes and faiths.

Website:

Specialties: Digital Transformation, Business Process Optimization, Systems Integration, Business Intelligence, Cloud Enablement, azure, LogicApps, Biztalk Server, SSIS, SSRS, Power BI, and Web Development.

Job Responsibilities:Our Customer Support Representatives/ BPO Associates will beproviding BPO services to our Clients at USA, completing daily assigned tickets, carrying out the professional services and doing analytical research and analysis, working from 10:00 am to 7:00 pm without any second or night shifts. They will be providing training in our domain and the desired the skills through continues learning program. In routine they will be

Analyzing the problems and providing the solutions
Preparing analytical reports for clients using excel or MS Office
Providing support to clients by effective communication (Email using Outlook, MS teams etc.)
Maintaining accuracy and speed for the data record assignments
Effective communication / Interacting with clients and internal team
Discussing complicated matters with the Manager and team leaders effectively to settle and understand the important issues.
Making strategies and ensuring for minimizing the number of mistakes or errors, being observed and monitored on daily basis.
Providing effective client service such as handling complicated queries, issues, complaints, and questions within established timeframes
Managing & completing work on daily basis
Covering backup support of other team members in order to meet daily targets and client satisfaction
Setting the effective goals aiming for better quality services, high speed and efficiency.
Ensuring better collaboration, motivating and inspiring the team
Ensuring to learn quickly and participate in continues learning programs and passion to learn new things.

Skills Required:

Candidates should have good English communication skills (written and spoken)
Should be good using Microsoft Office (Word, Excel and Outlook)
Effectively handle the emails & tickets assigned to you for data entry; maintain both quality and speed for the data entry assignments.
Candidate should be responsible and dependable.
Stay in constant communication with the team lead and other team members to effectively coordinate the work effort.
Candidates should have good Analytical skills.
Candidates with long term commitment to stay with our company are required
Candidates currently under study are not eligible for this job

Education/ Qualifications:

Minimum Bachelor’s degree completed in any field including business, Commerce, Mass Communication)

Hazen Technologies Inc.