Technical Suppport Officer

Inbox Business Technologies

  • Dera Ghazi Khan, Punjab
  • Contract
  • Full-time
  • 27 days ago
  • Apply easily
DescriptionInbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.As a Technical Support Officer, you will work closely with the clients to troubleshoot technical problems, guide software and hardware requirements, and handle escalated issues. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.
  • Basic troubleshooting of Desktops, Laptops, Printers, and other hardware, LAN/Wi-Fi troubleshooting.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers.
  • Ability to root cause analysis of basic IT issues
  • Capable of task management and Customer handling
  • Should be well dressed as it’s a customer-facing role.
  • Identify and suggest possible improvements in procedures.
Requirements
  • Diploma in Computer Science or Graduation in Computer Science
  • 2 to 3 year experience.
  • Effective communication skills
  • Must be good in Oral and written English.
BenefitsSalary PKR 45,000 + Benefits

Inbox Business Technologies