Client Services - Customer Care Specialist
S&P Global
- Islamabad
- Permanent
- Full-time
- Becoming an expert in all of S&P's corporate workflow solutions
- Providing outstanding first-level phone and email support for corporate clients
- Maintaining strong customer relationships while supporting S&P's software solutions, from tasks such as login assistance to higher severity projects and client queries
- Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
- Troubleshooting via MS Teams and assisting Client Advisors with internal, issue ticketing system and escalations
- Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
- Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
- Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
- Utilize company CRM to track all client interactions
- Working Hours - 12PM EST - 9PM EST
- BA/BS degree and previous experience in Client Support (0-2 years)
- Fluency in verbal and written English; knowledge of other foreign languages is a plus
- Experience in finance / investor relations and software support a plus
- Experience in working and/or living in an international working environment is a plus
- Must be proficient in MS Word, Excel and Internet applications
- Excellent interpersonal skills and phone/email presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints
- Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues
- Great listening skills and responsiveness
- Personal initiative and ability to prioritize and multi-task efficiently and effectively
- Ability to work independently while still interacting within an integrated team structure
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)Job ID: 299662
Posted On: 2024-03-26
Location: Islamabad, Pakistan