Order Management Associate (EMEA/US)

• Responsible for processing Quotes submitted by the Commercial organization and ensure they follow our business partner (Commodity Insights) operational guidelines
• Responsible for submitting quotes across our internal departments to complete invoicing (booking) but are also responsible for sending quotes back to the processor for correction
• This candidate will complete an accurate and thorough review of Standard and Large Quotes daily in our CRM System “SalesForce” to provide a clean invoice to the client for prompt payment
• Gain full understanding of core billing system Zuora, Oracle Cloud (Fusion) as it relates to billing, product and credit/debit memo application
• Manage TAX requirements in Vertex for accurate exemption and application
• Process CVENT activities for conference attendees and email delivery of invoice to client
• Intermediate accounting knowledge of Credit / Debit Memo application is beneficial for the candidate to quickly adapt across the department
• You hold accountability in high regard and successfully manage your time to meet daily goals (Time Management)
• Meet the mid-year and annual goals set forth to you by Order Management leadership
• Notify management of trends within OM Review that have a negative impact to SLA or to our subscribers (Document and provide prompt/actionable resolution)
• Become the Subject Matter Expert in our operational policies, provide consultation for our colleagues and troubleshoot as needed to ensure accurate submission of quotes
• Report all system defects across SalesForce, Zuora, Oracle Cloud (Fusion) & Vertex
• Fulfill all audit requirements set forth by management
• This candidate needs to have the proactiveness and flexibility to adapt to changes within our roles and also complete adhoc requests from management to ensure the success of our individual and departmental goals

• Intermediate level of computer skills and proficiency in MS Office software.
• Continual education through on the job training, professional journals, literature, and attendance at appropriate seminars and conferences.
• Demonstrate aptitude for problem-solving and critical thinking.
• Demonstrate initiative.
• Organizational effectiveness skills.
• Good written and oral communication literacy skills.
• The incumbent should have the ability to prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules.
• Must be thorough, detail-oriented, organized & able to perform with a high level of accuracy
• Ability to work in a fast-paced and dynamic environment
• Ability to quickly master new technologies.
• Ability to communicate effectively with all levels of management

• Bachelor's Degree or equivalent education and experience.
• 1 - 2 years of related work experience or related degree.
• Order Management / Billing experience or working in fast paced environment with Sales Organization
• Strong English speaking skills required (orally and in writing)
• Work overtime as needed during the month end close.
• Flexible schedule to meet important deadlines.
• Occasional work on Holidays may be required
• Must be willing to work in Islamabad Site
• Amenable for Night/Midshift work time.
• Hybrid Set

S&P Global