General Manager - Hospitality

Lahore, Punjab
Permanent
Full-time

10 days ago
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Role Overview:The General Manager will oversee all aspects of our hotel's operations, ensuring the highest standards of service, profitability, and team performance. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.Job Responsibilities:

Maximize revenue through effective pricing strategies, yield management, and promotional activities.
Monitor market trends and competitor pricing. Develop and implement sales and marketing plans to attract new business.
Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
Ensure the efficient and smooth running of all hotel departments. Develop and implement operational policies and procedures.
Monitor and analyze hotel performance against budget and key performance indicators (KPIs). Control costs and maximize profitability.
Ensure a high level of guest satisfaction and loyalty. Respond to guest complaints and resolve issues promptly and effectively.
Prepare financial reports and present to management. Build and maintain relationships with local businesses and community organizations.
Conduct regular inspections of hotel facilities and services. Ensure the safety and security of guests and employees.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred.
15+ Years of Experience
Strong financial acumen and experience with budgeting, forecasting, and financial analysis.
Excellent leadership, communication, and interpersonal skills.
Proficiency in hotel management software and systems.
In-depth knowledge of industry trends and best practices.

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