Operations Business Manager - MSP

ITC WORLDWIDE

  • Lahore, Punjab
  • Permanent
  • Full-time
  • 22 days ago
  • Apply easily
ITC is in search of a highly skilled business manager to join our team and help build a tradition of unparalleled client, customer, and employee satisfaction. The ideal candidate will have a track record of outstanding management of day-to-day operations, including production, human resources, and accounting processes. This person will be a motivated leader who thrives on creating and sustaining a climate of inclusion, trust, and productivity. Ultimately, the business manager will be responsible for maintaining successful daily business practices and ushering in a new era of growth.Objectives of this role
  • Strategize, implement, and oversee processes for increased productivity and growth
  • Design daily operational programs that achieve organizational objectives
  • Manage employee activities, providing suitable resources
  • Establish and grow relationships with relevant partners
  • Establish cost parameters and manage overall P&L for company
  • Maintain plan for forecasting, targeting, and attaining sales
  • Collaborating with department heads to define Key Performance Indicators (KPIs) and reports.
  • Developing an understanding of business operations and contributing departments.
  • Implementing and maintaining reports and dashboards using reporting software.
  • Conducting ad-hoc analyses to support internal decision-making.
Responsibilities
  • Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines
  • Provide data analytics of sales, distributors, and partners to relevant management teams
  • Work with assistant managers to develop long-term strategic initiatives
  • Create and maintain rolling three-month plan for forecasting, targeting, and attaining sales
  • Participate in development of competitor analyses and pricing strategy
  • Support customer-facing operations, including sales, marketing, and public relations
  • Adherence to SLAs
Required skills and qualifications
  • Three or more years of experience in a business management or similar role
  • Experience in developing business strategy
  • Strong ability with financial and budgetary processes
  • Superior leadership skills, with focus on employee coaching and development
  • Up-to-date knowledge of relevant industry trends
Preferred skills and qualifications
  • Materss degree (or equivalent) in business, management, or related field
  • Strong ability with database and information systems software
  • Experience in data analysis with Power BI
  • IT Technical Recruitment (Attract, Retention)
  • Microsoft Applications: SaaS Product Line Licensure
  • Microsoft Modern Workplace plays
  • Dynamics 365 ERP/CRM Pre & Post sales
  • SAP/NetSuite (a plus!)
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ITC WORLDWIDE