CRRD ERP Adoption & Programs Coordinator
International Rescue Committee
- Islamabad
- Contract
- Full-time
- Respond to major ERP technical or business process issues facing an IRC program office.
- Gather information and analyse trends of reported issue to suggest improvements.
- Communicate with users on issues that the Application Support team is unable resolve.
- Provide direct support to offices, coordinating efforts of the larger ERP and functional teams, to further adoption and build expertise of D365.
- Provide cross functional training to the region and support functional training when required.
- Support the ERP team in communicating changes across the region.
- Manage Subject Matter Expert network list including leading monthly calls to that region.
- Monitor application support data to identify trends and design solutions to systemic issues.
- Proactively review D365 reports to catch issues with workflow and other essential functions.
- Track and analyse success metrics and provide regular updates on status and progress.
- Document key learning and use this to improve knowledge management and revise change management approaches.
- Guide continuous improvement so that processes are tailored to the needs of the region and the offices within it.
- Support D365 user acceptance testing when required.
- Support the functional, technical and change management related to projects being rolled out to the region.
- 3-6 years' work experience beyond formal education.
- Moderate experience within NGO finance and/or operations in the field.
- Experience of ERP implementation preferable MicrosoftDyamaics365.
- Experience providing technical systems support with the ability to understand business needs/requirements.
- Skilled at facilitating cross-functional projects in an efficient yet collaborative manner.
- Excellent written / verbal communication skills, and follow-up skills.
- Written and spoken proficiency in English and related local language.
- Strong analytical skills and creative problem-solving skills.
- Advanced MS Excel skills.
- Excellent writing, presentation, and facilitation skills.
- Ability to multi-task across multiple project timelines.
- Willingness to travel to IRC offices within the region.
- Able to work with diverse teams in diverse locations, engaging their input and dedication to success.
- Standard office environment(s) or remote
- Some travel may be needed.