Networking Engineer

• Handle Level 2 and Level 3 escalations related to LAN, WAN, and Wi-Fi networks.
• Troubleshoot network performance issues, connectivity failures, and configuration errors.
• Support and troubleshoot Avaya, Cisco, or equivalent IP phone systems.
• Handle escalations related to extension setup, call routing, and voice quality issues.
• Coordinate with vendors or Level 4 teams for complex telephony problems.
• Manage and replace patch cords, ensure proper port mappings and labeling.
• Coordinate with field technicians for cabling checks and infrastructure improvements.
• Ensure compliance with organizational security and hardening guidelines.
• Escalate unresolved or critical issues to specialized teams (e.g., Security, ETS, EDS).
• Provide feedback to Resident Engineers and guide them on recurring issues.
• Work closely with IT Helpdesk teams for ticket resolution.
• Maintain professional communication with end users while resolving escalated issues.
• Train junior staff/REs on basic network troubleshooting and best practices.
• Ensure respond every call/Email in a professional manner

• Bachelor’s degree in Computer Science, IT, or related field
• Certifications preferred: CCNA/CCNP, Network+, Avaya (or equivalent)
• Strong knowledge of LAN, WAN, Wi-Fi, and Cisco/Avaya IP telephony systems
• Hands-on troubleshooting of network performance, connectivity, configuration errors, and voice quality issues
• Familiarity with cabling standards, patch panels, port mappings, and security hardening guidelines
• 3–5 years’ experience handling Level 2/3 escalations, vendor coordination, and ticketing systems
• Strong communication skills with ability to mentor junior staff and manage critical escalations under pressure.

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