Project Manager

Point. Your Marketing Investment Partner

  • Karachi, Sindh
  • Permanent
  • Full-time
  • 14 days ago
1. JOB TITLE:
Project Manager2. MAIN PURPOSE OF THE JOB:
The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists &
supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against
an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum
customer satisfaction. It will require consistent frontline engagement within a marketing environment and
will typically cover Creative, Print, POS & Promotional Merchandise requirements..
Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to
collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction
(CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).Key Performance Indicators (KPI’s):
  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Satisfaction Score (CSAT).
  • Delivery on-time & In Full (OTIF)
  • Organic Revenue Growth & Profitability
  • Efficiency & Effectiveness
Key Performance Areas (KPA’s):
  • Stakeholder engagement (Collaboration & Communication).
  • Fulfilment (Planning/Scheduling, Delivery).
  • Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
  • Market Research (Innovation Initiatives)
  • Risk Management & Compliance (Awareness & Mitigation)
  • Client Retention (Relationships & Opportunity Generation
3. QUALIFICATION REQUIREMENTS:
Grade 12
Diploma and/or certification in related field4. WORK EXPERIENCE:3+ years’ experience in a similar role and/or industry
Customer service & people management experience advantageous.

Point. Your Marketing Investment Partner