Business Analyst

Contegris

Lahore, Punjab
Permanent
Full-time

22 days ago
Apply easily

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job Overview:The Business Analyst will be responsible for defining and prioritizing product requirements, ensuring that the development team delivers products that meet the market and user needs. This role requires a blend of business and technical knowledge, excellent communication skills, and the ability to work collaboratively with various teams.Key Responsibilities:

Develop and communicate the product vision and strategy to stakeholders and the development team.
Conduct market research and competitive analysis to inform product strategy and roadmap.
Gather and prioritize product requirements from multiple sources, including clients, internal stakeholders, and market trends.
Translate high-level requirements into detailed user stories and acceptance criteria.
Maintain a well-groomed product backlog, ensuring that it is prioritized based on business value and alignment with the product strategy.
Collaborate with the project managers to plan and execute sprints.
Act as the primary point of contact for all product-related matters.
Facilitate communication between stakeholders and the development team to ensure alignment and transparency.
Work closely with the development team to ensure the successful delivery of product increments.
Participate in sprint planning, review, and retrospective meetings.
Ensure that the product delivers a great user experience and meets quality standards.
Collaborate with UX/UI designers and QA engineers to refine and test product features.
Develop and maintain comprehensive product documentation, including user guides, release notes, and technical specifications.
Ensure documentation is up-to-date and accessible to all stakeholders.

Qualification

Bachelor’s degree in Computer Science, Business, or a related field.
2 years of experience as a Business Analyst in a software development company.
Proven experience in gathering and translating requirements from clients and stakeholders into actionable user stories.
Strong understanding of Agile methodologies and experience working in Agile environments.
Excellent communication, presentation, and leadership skills.
Ability to work effectively with cross-functional teams.
Strong problem-solving skills and attention to detail.
Experience with product management tools (e.g., JIRA, Trello, Asana, ClickUp).
Experience in a product-oriented company with a focus on software solutions.

Contegris