Technical Support Specialist - French
Motive Technologies
- Islamabad Punjab
- Permanent
- Full-time
- Provide bilingual French & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours
- Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
- System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale
- Bilingual: Native speaker in French and English (US)
- Skilled in written communication (both French and English)
- Natural instinct to empathize with users
- Strong analytical skills
- Excellent verbal and written communications skills
- Native or bilingual spoken and written English skills
- Comfortable with rotational shifts