Community & Outreach Officer

• Develop engaging and relevant content for social media platforms
• Implement strategies to improve reach, engagement, and follower growth

• Social media listening whereby monitor and respond to audience interactions on social media
• Respond promptly to customer inquiries via WhatsApp
• Craft clear and concise messages that align with the brand's voice and messaging guidelines
• Address customer concerns, resolving issues efficiently to ensure a positive customer experience
• Identify and escalate priority issues to the appropriate departments for timely resolution
• Ensure that FAQs are updated regularly based on customer interactions and feedback

• Organize marketing materials and pictures from various activities and initiatives
• Maintain an organized digital repository of marketing assets

• Ensure effective planning and execution of virtual events
• Collaborate with teams to make arrangements and prepare event check-list
• Troubleshoot and address technical issues during virtual events

• Handle administrative duties related to marketing initiatives.
• Manage schedules, coordinate meetings, and assist with documentation

• Work on special projects as assigned, contributing to the success of major campaigns
• Provide support for innovative marketing initiatives and pilot programs

• Experience as a community or social media moderator/manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics
• Excellent Urdu writing and editing skills
• Excellent Urdu verbal communication skills
• Some knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask

The Citizens Foundation