System & Network Engineer

• Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support, and services.
• Our mission is to make technology work for our clients, whether implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits at regular intervals, ensuring disaster recovery plans are in place and/or resolving server problems. GCS helps companies realize the full value of information technology from anywhere at any time.

• GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for a self-driven System and Network Engineer to join our team.
• Provide remote support to users, who can be staff and clients in the USA, and troubleshoot any problems that arise.
• The selected candidates will work in full coordination with technical staff such as Sr. System Administrator, Chief System Architects, and other team members.
• If you are passionate about learning and acquiring new skills in this field, do not miss this opportunity.

• Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS, etc.
• Remotely Configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
• Responding in a timely manner to service issues and requests
• Remotely diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
• Provide remote administration and end-user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
• Perform remote administration and maintenance of network devices like switches, firewalls, access points, etc.
• Perform installation and maintenance of Threat management systems like Antivirus, Content management, and UTM devices.
• Monitor Data backup and recovery operations remotely.
• Maintain accurate documentation for all procedures, solutions, and user guides.
• Contribute to the creation and maintenance of an internal knowledge base.

• Education:

• A Bachelor's or Masters's degree in IT, CS, or a related field is preferred.
• Experience:

• 2-5 years of experience in the relevant domain.
• Technical Skills:

• Hands-on experience with computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software.
• Hands-on experience with Windows/Mac OS environments.
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
• Experience in Windows Server 2012/2016/2019, AZURE, and AWS
• Experience in Managing and administrating firewalls
• Soft Skills:

• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Patience and a customer-oriented approach.
• Certifications / Training:

• M365 certification is a plus.
• MS Windows Server Training is a must.
• MS Exchange Server Training is a must.
• CompTIA A+ or ITIL Foundation certification is a plus.

• Ability to work in shifts, including nights and weekends if required.
• Ability to work under pressure and manage multiple tasks simultaneously.

GCS Information Technology Solutions