Trainee Technical Support Representative

Lahore, Punjab
Permanent
Full-time

10 days ago
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Job DescriptionWe are looking for Trainee Technical Support Representatives with a Computer Science background who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a 2-month structured training program covering product knowledge, API fundamentals, and communication skills. After successful completion, candidates will be offered a full-time role on probation with growth opportunities in technical support and client success.Key Responsibilities

Serve as the first point of contact for client technical queries.
Understand and explain product features, APIs, and integrations to clients in simple terms.
Collect and document client issues, reproduce problems, and escalate to developers when needed.
Collaborate with the development team to resolve tickets in a timely manner.
Proactively communicate updates and resolutions to clients.
Maintain knowledge base and support documentation for recurring issues.
Ensure a positive client experience through professional communication.

RequirementsRequirements

Bachelor’s degree in Computer Science, IT, or related field.
Strong understanding of APIs and how systems integrate.
Interest in client-facing roles rather than programming/coding.
Excellent communication and problem-solving skills.
Ability to document technical issues clearly for developers.
Proactive attitude towards learning and resolving client concerns.
Familiarity with ticketing/support tools (Jira, Zendesk, Freshdesk, etc.) is a plus.

BenefitsTraining to Job Path

Phase 1 (Training – 2 Months): Product knowledge, API basics, communication & ticket handling training.
Phase 2 (Probationary Job Offer): Role as Technical Support Representative handling client queries.

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