Scrum Master I

Afiniti

Pakistan
Permanent
Full-time

2 months ago

At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.To learn more about Afiniti and the groundbreaking work we do, visit .About the roleThe Engineering team build Software to integrate Afiniti with clients' customer experience systems. A scrum master within Engineering acts as a facilitator and servant leader who guides the agile development process, ensuring the development, product and delivery teams adhere to the principles and practices of Scrum to deliver high-quality products.Key Responsibilities

Creates and maintain useful, reliable and practical plans for software development projects, inspires design/development teams and leverages techniques to enhance their creativity and improve their efficiency.
Organizes and facilitates daily scrum, sprint planning, sprint demo and retrospective meetings, lead the scrum and development teams in self-organization and forecasts deliverables based on evidence and reliable data sources.
Manages the scrum process with the coordination of the scrum team in the Agile development methodology, Identifies, escalates and removes impediments for the scrum team
Arranges and runs daily stand-up meetings, facilitates required meetings, demos and decision-making processes in order to ensure quick inspection
Helps the product owner(s) to create and groom user story backlogs ensuring that they are prioritized, detailed and ready for the next sprint
Conducts retrospective meetings, coaxing out key feedback items from the entire team
Acts as a safeguard, motivator, facilitator, mediator, communicator and organizer for their team. Help build a productive environment where team members “own” the product and enjoy working on it

Minimum Qualifications

Bachelors of Business Degree in Computer Science or similar discipline.
0-1 year of experience in a scrum role.
Exceptional yet friendly visual, written and verbal communication skills
Strong servant leadership mentality as well as interpersonal and mentoring skills
Ability to adapt to a changing, dynamic and unknown environment
Conflict resolution skills which are balanced with honesty and respect
Ability to analyze and think quickly and to resolve conflict
Knowledge in techniques to fill in gaps in the scrum
Keen punctuality and attention to detail
Working knowledge/experience with agile development methodologies and frameworks including Scrum, Kanban and XP
Basic understanding of Agile development techniques including:
User Story generation, backlog grooming & tracking, burndown metrics & velocity
Continuous Integration, ATDD/TDD, Continuous/Automated Testing
Estimation practices
Agile games
Experience and opinions regarding Scrum tracking software such as Jira, Asana, Monday.com, etc.
Estimation and planning skills
Knowledge of Scrum theory, rules, practices and ceremonies
Knowledge of and experience with waterfall project management in order to understand the Pro's and Con's of various approaches
Commitment to delivering high quality products on time
Ability to escalate issues and provide status updates to executive management

Preferred Qualifications

Understanding of the fundamental concepts of iterative and incremental software development approaches as well as service oriented software architectures
Flexibity/agility to train/coach the team in how to follow/adapt the agile scrum methodology to meet our needs.
2-5 years of experience as a scrum master.

Location/Remote work statement
Based on the role and function at Afiniti, you may have the opportunity to work remotely!If your role allows you to work remotely, you will have opportunities to travel to an Afiniti office
for key moments throughout the year, but the amount of expected travel will depend on your role and team.

Afiniti

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