Associate, Business Manager

• You will be responsible for the Darkstore which is 24 hours operational so you will be placed on-site at the darkstore.
• You will have to work at least 6-8 hours at the dark store but you will be virtually connected with your team even after office hours.
• Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
• Responsible for steering the warehouse operations to the agreed SLAs and KPIs
• Proactively recommend and implement operational goals, objectives, and process improvements
• Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment
• Allocate resources to ensure optimal efficiency (scheduling)
• Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
• Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
• Effectively ensure that the implementation of policies, procedures and work standards are met
• Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
• Ensure warehouse housekeeping and workplace safety
• Ensure timely dispatch of orders with 100% accuracy.
• Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
• Maintain positive relationship with external stakeholders such as, neighbours, suppliers and foodpanda riders

• Minimum 2-3 years working experience
• In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
• Knowledge of industry’s local legislation
• Stakeholder management including with vendor goods delivery teams, residential and commercial neighbours, and community
• Working knowledge of performance/operation metrics
• Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
• Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
• Self-motivated and able to work independently
• Outstanding communication and people skill
• Bachelor’s from a reputable university

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver.

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