Customer Service (Taxi Operators/Dispatchers for UK Taxi Campaign (Inbound))
(IBS-TEC) IBS Technologies
Lahore, Punjab
Permanent
Full-time
13 days ago
IBSTec. was founded in 2004. Our rich history, solid traditions, innovative approach toward clients’ task implementation and sincere concern about your business are the main keys to our success. Those characteristics led us to grow and progress dynamically, constantly expanding the range of our services and raising their quality. Since 2004 our company has been working in the international software market, providing custom software design and development as well as system integration services to organisations and private businessmen (mainly from the UK, USA and Western Europe). Currently our customers are based in more than 10 countries. We have completed more than 2600 international projects with the per-project effort up to 320 man-years / 645, 000 man-hours, including a number of large-scale and extra-large projects (up to decades of man-years). The majority of projects completed by IBSTec have resulted in repeat orders due to our responsible and fanatic aspiration to meet our commitments to customers. We are trusted by companies with an annual turnover running into billions dollars. IBSTec has extensive staff, with experts in different IT domains. One of the key points in our HR policy is the provision of exceptional opportunities for professional growth and self-actualization. Our company’s success is based on a trusting collaboration with customers, a system approach to any kind of productive activity, rich experience and deep expertise in modern IT. We endeavour to work so that each customer, regardless of order size, becomes our long-term client. Our Mission Our mission is to create software products that anticipate our clients’ desires, facilitate their business and give them pleasure in entertaining.The RoleYou will be responsible for :
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Ideal Profile
You have at least 1 year experience within a Customer Service role, ideally within the Telecommunications industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You pay strong attention to detail and deliver work that is of a high standard
You are highly goal driven and work well in fast paced environments
You are a self-starter and demonstrate a high level of resilience
What's on Offer?
Opportunity within a company with a solid track record of performance
A role that offers a breadth of learning opportunities