Job description:Job Title: ERP Deployment and Support ManagerJob Type: Full-TimeCompany: TradeUnleashed (Pvt.) Ltd.Location: MM Alam, Gulberg, LahoreKey Responsibilities. Client Support & Issue ResolutionEnsuring seamless integration of accounting, inventory, order processing, and financial modules.Act as the primary point of contact for client support and technical queries.Manage the support ticketing system, ensuring timely resolution of issues.Troubleshoot software, system, and integration challenges for clients.Provide guidance to clients on system usage, updates, and best practices.. Team Management & LeadershipLead, train, and mentor the software support team.Allocate support tasks and monitor performance to ensure service level agreements (SLAs) are met.Foster a customer-first culture within the support team.. Client Relationship ManagementMaintain proactive communication with clients to ensure satisfaction.Identify recurring issues and coordinate with product/tech teams for long-term fixes.Gather client feedback to improve software features and support services.. Technical CoordinationWork with technical teams for escalated issues, integrations (POS, payment gateways, eCommerce platforms), and deployments.Support the sales and onboarding teams in ensuring a smooth transition for new clients.. Process Improvement & ReportingDevelop and optimize support workflows for greater efficiency.Track KPIs (response time, resolution time, client satisfaction) and share reports with management.Stay updated on industry best practices in software support and apply them to improve operations.Qualifications & ExperienceCA with ERP Articals, Bachelor's degree in Computer Science, IT, Business Administration, BBA, or related field.+ years of experience in software support or client success roles, preferably in ERP/RMS or SaaS companies. ERP deployment, financial systems, and retail operations.Deep understanding of accounting principles, inventory management, order processing, and logistics workflows.Proven ability to manage multiple enterprise clients, handle escalations, and drive client satisfaction.Technical expertise in ERP systems, system integrations, and data migration.Strong understanding of retail/eCommerce operations and technical integrations.Proven leadership skills in managing support teams and handling escalations.Key Skills & Competencies✔ Excellent communication & client handling skills✔ Strong problem-solving & troubleshooting ability✔ Team leadership & performance management✔ Knowledge of software integrations (POS, payment gateways, eCommerce)✔ Process improvement & reportingJob SpecificationTradeUnleashed is in search of talented and motivated individuals for the post of ERP Deployment and Support Manager in the field of Business Development in one of their office located in Lahore - Pakistan. The ideal candidate should have do you have erp support & deployment experience? qualification and atleast 5 years of experience. The position require deployment, support, manager, client support, issue resolution, integration, accounting, inventory, order processing, primary, technical, ticketing, system, resolution, software, usage, team management, leadership, lead, mentor, software support, monitor, performance, service level, agreements, slas, culture, client relationship management, communication, client, feedback, coordination, payment gateways, platforms, sales, onboarding, transition, process improvement, reporting, client satisfaction, management, industry, operations, computer science, business, administration, field, saas, retail operations, inventory management, logistics, enterprise, escalations, data migration, retail, leadership skills, handling, key skills, client handling, troubleshooting, performance management mandatory skills. This is a Full-Time morning shift job.