Company: Venture SmarterLocation: RemoteSalary: $ , - $ , /month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.ResponsibilitiesCustomer Experience Leadership: Own and continuously improve the end-to-end customer journeyTeam Management: Lead and grow customer success and operations teamsOperational Excellence: Optimize internal workflows, support systems, and service delivery processesRetention and Engagement: Develop strategies to enhance customer satisfaction and reduce churnCross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedbackMetrics & Reporting: Track KPIs, report on performance, and drive data-informed decisionsRequirements+ years in customer experience, operations, or related leadership rolesProven experience in building and scaling customer success and operational systemsStrong analytical, problem-solving, and communication skillsComfortable working in a fast-paced, fully remote startup environmentExperience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)What We OfferCompetitive monthly salary: $ , - $ ,Fully remote and flexible work environmentOpportunity to shape the customer journey in a mission-driven, scaling startupHealth benefits, wellness allowance, and ongoing professional developmentInclusive, collaborative, and growth-focused cultureHead on over to search on Google for “Venture Smarter” then go to our Career page from the homepage - if you dare to aspire for better in your career!**** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ****Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out - you'll know we're the place to be.Job Specificationis in search of talented and motivated individuals for the post of Head of Customer Experience and Operations in the field of Customer Service in one of their office located in Islamabad - Pakistan. The ideal candidate should have customer support qualification and atleast fresh graduate of experience. The position require head, customer experience, operations, customer support, onboarding, retention, internal, customer, building, support, leadership, team management, lead, operational excellence, service delivery, engagement, customer satisfaction, churn, collaboration, partner, product, sales, marketing, feedback, metrics, reporting, performance, scaling, analytical, communication skills, startup, environment, workflow, automation tools, hubspot, flexible, health, benefits, wellness, professional, development, culture, google, page, application, social media, communication, email, media, news, digital, journal, banking, check mandatory skills. This is a Full-Time morning shift job.Salary vary between 7k to 9k (USD) per month depending upon skills and years of experience candidate got.About Venture SmarterVenture Smarter is your trusted partner in navigating the complex landscape of business growth and transition. We believe that the key to staying ahead in today's competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values-innovation, integrity, and impact-drive us to deliver solutions that are both effective and ethical.We offer a comprehensive range of services, from business strategy and legal consultancy to market entry and exit solutions. Whether you're looking to enter new markets, expand existing ones, or plan for mergers and acquisitions, our services are designed to guide you through every transitional phase.