Position Summary:We are seeking a dynamic and results-driven Branch Manager to oversee the daily operations, sales performance, and customer service standards of our banking branch. The Branch Manager will be responsible for managing the branch team, driving business growth, ensuring regulatory compliance, and maintaining strong customer relationships.Key Responsibilities:Branch Operations & Compliance:Ensure smooth day-to-day operations of the branch in line with bank policies and procedures.Oversee cash management, vault balancing, KYC/AML compliance, and audits.Ensure all branch activities comply with regulatory and internal compliance guidelines.Maintain operational efficiency, accuracy, and security of financial transactions.Sales & Business Development:Drive branch-level revenue growth through acquisition of new customers and cross-selling of banking products (loans, deposits, insurance, investments).Meet or exceed branch targets for deposits, loans, and third-party products.Develop and execute local marketing and sales strategies to increase branch visibility and customer base.Identify potential business segments (retail, MSME, HNI, etc.) and nurture relationships.Team Leadership:Supervise, coach, and motivate branch staff to achieve individual and team goals.Ensure staff training, performance evaluation, and development to improve productivity and service delivery.Foster a high-performance culture with a focus on customer satisfaction and compliance.Customer Service & Relationship Management:Maintain high levels of customer service and resolve escalated issues promptly.Strengthen relationships with key customers and ensure customer retention.Handle VIP and high-net-worth clients with personalized banking solutions.Qualifications & Skills:Bachelors degree in Finance, Business Administration, or related field (MBA or professional banking qualifications preferred).510 years of banking experience, with at least 23 years in a supervisory or managerial role.Strong knowledge of retail banking products, services, and regulatory guidelines.Proven track record of achieving sales and operational targets.Leadership and team management skills.Excellent communication, problem-solving, and interpersonal skills.Proficiency in banking software and Microsoft Office Suite.Key Performance Indicators (KPIs):Branch revenue and profitabilityLoan and deposit growthCustomer satisfaction and retentionAudit and compliance scoresStaff performance and retentionCompensation & Benefits:Competitive salary and performance-based incentivesHealth insurance, retirement benefits, and paid leaveCareer progression opportunities within the bank
