Mid-Level POS Support Technician-BT

• POS Support Technician Level 1

• Serve as the first point of contact for troubleshooting basic POS system issues, including hardware malfunctions and software glitches.
• Guide users through step-by-step solutions in a clear, understandable manner.
• Escalate complex issues to supervisor support as necessary.
• Monitor POS system performance and report recurring problems.
• Assist with the setup and configuration of POS hardware and software for new installations.
• Monitor and troubleshoot other in-store equipment and systems such as Music Management Systems and/or digital menu boards
• Troubleshoot and manage on-site repair and maintenance of all these systems mentioned above by managing third party vendors who are available to visit on site

• Bachelors in CS with 3-5 years as IT support technician experience.
• Expertise in Microsoft Office, various Windows operating systems, and networking
• Must be willing to work some evenings and weekends as part of an emergency on-call rotation
• Good written and oral skills
• Ability to manage multiple tasks while in the office.
• Prefer experience in the Food & Beverage POS industry.
• Experience in configuration, installation & support of hardware or software products.

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