Account Support Associate - Karachi (Rapid)
EY
- Karachi, Sindh
- Permanent
- Full-time
- Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously advance service delivery
- Gain a strong knowledge of the service line and the engagement, EY's structure, key personnel and EY's policies/procedures
- Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
- Take complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise
- Collaborate with the account team, business development and resource management teams to achieve team goals
- Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, preapproval and other regulatory requirements
- Strong data analytics and Excel skills (e.g. pivot tables)
- Excellent oral and written communication skills
- Excellent listening, influencing, interpersonal and presentation skills
- The ability to address all relevant information/data and develop practical approaches to answering problems
- A creative and curious approach to tackling complex challenges, leveraging internal tools and resources to achieve favorable results
- A results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)
- A proven ability to work independently with minimum supervision, and collaboratively with virtual teams
- An ability to effectively manage concurrent projects and prioritize multiple tasks, including multi-location coordination
- The capability to meet tight deadlines, performing fine-quality work and diligent follow-up
- The ability to summarize and conclude activities, applying appropriate documentation standards and lessons learned
- The capacity to protect confidential and proprietary information
- 2-3 years of work experience
- A background in a direct client service role
- A bachelor's degree
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.