Customer Service Team Leader
تاريخ التسجيل:
- Lahore, Punjab
- ₨ 1,50,000-2,50,000 per year
- Permanent
- Full-time
� Business Sector:
Information technology - Software
� Total Positions:
1
� Employment Type:
Full Time
� income (PKR):
200000-240000
� Job Job location:
Lahore, Pakistan
� Minimum suitable education
BS
� Minimum practice:
6 Years
� Apply By:
Mar 22, 2024
� Job Posting Date:
Mar 16, 2024129, Al-Hamd Gardens, Pine Avenue Road, Amir pur, Lahore, PakistanJob DescriptionAbout the Company
"We offers job opportunities, document storage services, and innovative resume tools designed to cater specifically to the needs of travel nurses and software developers."
Description
listing title: Team Lead
Business Sector: Information Technology
Job location: Lahore - Onsite
Employment Type: Full-time (Permanent)
Working hours: 7:00 Pm to 4:00 Am (US time Zone)
Working Days: Mon to Fri (Sat & Sun off)
Job Summary:
We are seeking for a "Team Lead Customer Service" who will assist in the development, performance, and maintenance of customer activities within the organization, with responsibility for the day-to-day activities of your team.
Responsibilities to Staff and Direct the Team:
Contribute to the development, performance, and maintenance of customer services within the organization.
Meet both individual and team targets efficiently.
Ensure the efficient operation of the team.
Contribute to the training and development of the team.
Achieve maximum profitcapability and growth in alignment with organization plans.
Day-to-Day Responsibilities for the Team:
Participate in all day-to-day customer services activities.
Facilitate effective liaison, support, and assistance between the customer services department and the rest of the organization.
Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to appropriate internal entities.
Utilize CRM and other systems to manage functions related to receiving, analyzing, resolving, and documenting customers’ issues and complaints.
Assist in developing plans for customer activities, including customer management, to achieve satisfaction targets.
Provide support to all other departments with customer service and related issues.
Recruit, train, set action and targets, appraise, and manage performance, development, coaching, and general support of all team members to ensure targets are met.
Provide monthly reporting as agreed or as otherwise required.
Contribute to plans for team activities, including strategies to achieve agreed targets.
Assist in the preparation and agreement of individual action plans and targets for all team members.
Prepare and conduct presentations and proposals.
Delegate authority and responsibility to the team with supervision, accountcapability, and review.
Set an example for team members in commitment, customer service activities, work ethics, habits, and personal character.
Maintain accurate records and adhere to all organizational policies and procedures.
Interact and cooperate with all members of the organization, its suppliers, and clients/customers.
Participate in special projects as required.
Secondary Tasks/tasks:
Perform reasonable tasks necessary to maintain, promote, develop, and expand the business interests of the organization.
Carry out tasks to the best of your capability, considering the needs of colleagues, the organization, and its clients/customers.
Obey all lawful and reasonable orders and comply with the organization’s rules, procedures, and policies.
Essential Abilities/Competencies:
practice in customer service governance.
knowledge of customer service management obligations, requirements, and dynamics.
Proficiency in computer software.
leadership abilities expertise with the capability to motivate a team.
Project management expertise.
capability to work under pressure.
Maintain knowledge, technical expertise, and qualifications necessary for the job function.
Appropriate qualifications:
Minimum Bachelor’s Degree from a reputable College/University.
5 to 6 years of work practice in the BPO Industry.
English language competency, both spoken and written, is compulsory.
expertise
continuous learningTechnical ProficiencyOrganizational expertiseAdaptcapabilityProblem-solvingTeam ManagementCommunicationProject Managementleadership abilitiesCustomer Service Governance
Job Detail
practice: 5 Years - 6 Years
income: Rs. 150,000 - 250,000
Distance from CEO: 2nd Level
Reports To: General Manager Operations
Business Sector: Information Technology
Job location: Lahore
Employment Type: Full-time
income: Rs150,000.00 - Rs250,000.00 per month
Application Question(s):
Demonstrated practice in superviseing and implementing customer service governance practices within an organization.*
Proficiency in comprehending the obligations, requirements, and dynamics of customer service management, including industry standards and best practices.*
capability to effectively utilize computer software significant to customer service management, including CRM systems, communication tools, and productivity software.*
Strong leadership abilities abilities with a proven track record of motivating and guiding teams towards achieving organizational goals. (required)
Proficiency in project management methodologies and techniques, including planning, organizing, and executing projects related to customer service initiatives.*
Capcapability to execute effectively and make sound decisions in high-pressure situations, ensuring smooth operations and customer satisfaction.*
Commitment to continuously updating and maintaining knowledge, technical expertise, and qualifications significant to the job function, staying abreast of industry developments and advancements.
Your current income
Expected income
Distance from CEO (1st, 2nd, 3rd Level)
practice:
BPO Industry as a Team Lead: 5 years (Required)
License/Certification:
Minimum BS Degree from a reputable College/University.* (Required)
English competency, both spoken and written, is compulsory.* (Required) expertise Required
� continuous learning
� technical proficiency
� organizational expertise
� adaptcapability
� problem-solving
� team management
� communication
� project management
� leadership abilities
� customer service
� governanceNote: Some employers may post fake jobs to scam Jobseekers. Once you apply, they may ask you to send application or processing fees. We have previously reported such Employers to FIA. We need your help in pointing out such Employers by reporting us.?Report this Employerالمهارات:تصنيف الوظيفة: [ ]
اللغة المتطلبات:
نوع العمل:
راتب: غير محدد
الأكاديمي درجة: غير محدد
تجربة (سنوات): غير محدد
مكان الوظيفة: Lahore Punjab
العنوان: Lahore
نوع المؤسسة صاحب العمل
تاريخ التسجيل: 03/17/2024 / Viewed 121 timesمعلومات الاتصال
شركة:
Jobs-pk