Support Engineer

Inbox Business Technologies

Provide enterprise-level assistance to customers.
He will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, service desk until they hav=ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals

Requirements