Customer Onboarding Specialist - Karachi
US Mobile
- Karachi, Sindh
- Permanent
- Full-time
- Manage customer interactions through orientation, cases, and enablement, with the goal of 100% customer satisfaction
- Develop a profound understanding of our customers' needs to craft a smooth and engaging video activation flow
- Take end-to-end ownership of the customer activation journey, ensuring a seamless and efficient onboarding process
- Innovate and develop your unique style and tone for customer onboarding, moving away from generic approaches to deliver a personalized and impactful experience
- Effectively manage high-stakes communications, both written and verbal, with stakeholders to ensure clarity and alignment
- Utilize a data-driven approach to optimize the customer onboarding process and enhance user experience
- Exceptional communication skills, both written and verbal, with the ability to manage high-stakes communications effectively
- Proven track record of taking ownership of work, identifying problems, and following through on commitments
- Innovative mindset, with the ability to develop a unique style and approach to customer onboarding
- Passion for leveraging video communication to transform workplace interactions
- Compensation: Above market salary package
- Commission on every activation
- Food allowance
- Travel allowance
- Health insurance