IT SaaS Ops Admin

• You will work with engineers on the team to enhance, maintain, and promote a variety of internal applications, including Okta, the Atlassian suite, Google workspace and Slack.
• You will assist in assessing and selecting new technologies and integrations, including product enhancement and product upgrades.
• You will help identify and drive initiatives to increase enterprise productivity through integrations, articulation of best practices and training.
• You will document procedures, policies, and technical instructions.
• You will research, maintain, and troubleshoot application plugins/add-ons.
• You will maintain enterprise application reliability, including proactive issue mitigation.
• You will work to scale software to support dynamic teams in a fast-paced environment.
• You will work closely with the helpdesk team to identify and resolve repetitive issues.

• 5+ years of experience in enterprise-level IT services
• 2+ years of experience working with a Cloud Identity as a Service (IdaaS) solution like Okta, BetterCloud
• 2+ years supporting SAML, SSO, and federated authentication
• Experience troubleshooting and maintaining Custom API integrations between SaaS tools
• Experience managing Google Workspace (email troubleshooting, data loss prevention, employee account issues, etc.)
• Experience executing technical projects as part of a team coordinated effort.

Motive Technologies