Manager Accounts & Finance (SaaS Industry)

• Oversee and manage all financial operations for RepairDesk Inc. (USA), ensuring accuracy, compliance, and strategic alignment with company goals.
• Serve as the direct point of contact and liaison between the finance team and the COO/CEO, providing strategic financial insights and recommendations.
• Coordinate closely with the Manager Accounts & Finance (Pakistan Entity) to ensure seamless consolidation and comprehensive financial reporting across both entities.
• Lead, mentor, and develop the entire finance team, fostering a culture of continuous improvement, accountability, and professional growth.
• Lead the preparation of monthly, quarterly, and annual financial reports and analyses for both entities providing executive management with clear, actionable visibility into cash flows, profitability, and overall financial performance.
• Develop, implement, and maintain robust processes for preparing, calculating and tracking all key SaaS metrics on a monthly basis (e.g., MRR, ARR, Churn Rate, Customer Lifetime Value (LTV), Customer Acquisition Cost (CAC), Net Revenue Retention (NRR), Payback Period).
• Provide insightful analysis of SaaS metrics to identify growth opportunities, potential risks, and areas for operational efficiency.
• Oversee the annual accounts closing and annual tax return preparation for RepairDesk Inc. as per US Federal and State requirements.
• Ensure timely payment of quarterly Federal and State tax obligations (e.g., Delaware & Federal state taxes).
• Manage all compliance requirements for US independent contractors, including the collection of W-9 forms and the preparation and filing of Form 1099-NEC.
• Serve as the primary point of contact and collaborate extensively with external US tax and accounting advisors to ensure accurate filings and adherence to all US tax regulations.
• Lead the billing team in managing customer inquiries, resolving discrepancies, and optimizing billing practices for various payment platforms (Stripe, PayPal, ACH).
• Ensure adherence to Standard Operating Procedures (SOPs) for billing and subscription management across cross-functional teams.
• Continuously identify and implement improvements in billing systems and processes to enhance operational effectiveness and customer experience.
• Oversee the preparation and processing of monthly payroll for US contractors, ensuring accuracy and timely disbursements.
• Manage commission calculations and incentive disbursements for revenue teams, ensuring alignment with compensation plans.
• Ensure timely payments to referral and payment processor partners, maintaining accurate records and compliance.
• Oversee the accurate recording of all revenue, expenses, and transactions in QuickBooks Online on an accrual basis, ensuring monthly accounts closings.
• Develop and maintain comprehensive financial documentation, policies, and SOPs to ensure consistency and efficiency.
• Proactively identify areas for process improvement within finance operations and lead initiatives to enhance efficiency and automation.
• Assist in external audit processes as required for the US entity.

• Minimum of 3-4 years of progressive experience in finance and accounting roles, with at least a preferred experience of 1-2 years in a managerial capacity overseeing financial operations for a US-based entity.
• Proven experience in a SaaS industry environment, with a comprehensive understanding of SaaS business models, billing practices, subscription models, and revenue recognition.
• Demonstrated experience in managing and mentoring a finance team.
• Solid understanding of US accounting principles (GAAP) and federal/state tax regulations for C Corporations.
• Excellent written and verbal communication skills for effective interaction with executive leadership, cross-functional teams, external advisors, and team members. Ability to serve as a clear and concise liaison.
• Proficiency with QuickBooks Online and advanced Excel skills (VLOOKUPs, Pivot Tables, etc.).
• Advanced knowledge of CRM systems (e.g., Zoho CRM) and payment platforms (Stripe, PayPal, Brex).
• Bachelor's degree in Finance, Accounting, Economics, or a related field is required.
• Additional certifications in financial analysis, CPA certification or equivalent or project management are a plus.

RepairDesk