Senior Software Engineer - SDIM

• Implement and maintain comprehensive monitoring solutions for mission-critical and financial applications (transaction processing, funds transfer, direct deposit, web services, mobile apps).
• Analyze and troubleshoot complex alerts to identify potential issues and proactively prevent outages.
• Lead incident response for high-severity issues, effectively coordinating with internal resources to diagnose and resolve problems quickly.
• Utilize communication tools to keep stakeholders informed of issue status and resolution progress.
• Conduct thorough Root Cause Analysis (RCA) to identify underlying causes of incidents and implement preventative measures.
• Identify recurring issues and implement solutions to prevent future incidents.
• Work collaboratively with stakeholders to define and maintain SLAs for client services.
• Analyze service delivery data and generate detailed reports for senior management.
• Develop and execute automated scripts to streamline monitoring, alerting, and incident management tasks.
• Perform complex data analysis using databases and logs, ensuring data accuracy and reconciliation.
• Manage and maintain various matrices and data sets to support daily operations.
• Clearly document incidents, problems, and resolutions for knowledge sharing and future reference.
• Effectively communicate with all levels of staff, both technical and non-technical, to ensure clear understanding of issues and resolutions.

• Education: Bachelors degree in Computer Science, Software Engineering, Information Technology, or a similar field (or equivalent experience).
• Experience: 4+ Years

• Understanding of ITSM frameworks like ITIL for efficient service delivery.
• Familiarity with change management processes to ensure smooth implementation of fixes and updates.
• Knowledge of software development concepts, algorithms, and programming languages.
• Expertise in monitoring tools and methodologies.
• Extensive experience with incident management frameworks (ITIL, etc.).
• Strong analytical and problem-solving skills.
• Proficiency in SQL and database management tools.
• Excellent communication, collaboration, and documentation skills.
• Experience with Solaris and Linux platforms.
• Experience with automated scripting languages (Python, PowerShell, etc.).
• Experience working in a fast-paced, 24/7 environment.

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