Business Manager - Anaesthesiology, Operating Room and CSSD Service Line
Aga Khan University Hospital
- Karachi, Sindh
- Permanent
- Full-time
Reporting to Service Line Chief and Chief Executive Officer, you will be responsible as a lead for the overall management of the Service Line. This includes, but is not limited to:
developing and implementing the strategic and annual plans particularly in relation to patient care services in the Service Line;
ensuring that the Service Line goals and objectives are accomplished as well as day to day operational activities are executed in an efficient manner;
developing and monitoring of the Service Line budgets, goals, strategies, volumes, and revenues;
monitoring and controlling Service Line budgets and overall expenditures;
developing and maintaining dashboards from the various data sources relating to perioperative services;
conceptualizing, developing and managing sub-specialty and service development under the guidance of the Service Line Chief;
developing formal proposals, feasibilities, policies, pathways, documentation tools, education material where necessary;
planning and assisting Service Line Chief in calculating future needs and growth and ensure availability of required resources;
designing and executing service expansion plans with sustainable outcomes in coordination with the help of multidisciplinary support services, and Marketing and Communications department;
facilitating & liaising with hospital's teams for future services & infrastructure development at institution level;
serving as a link between clinical and administrative areas and coordinating educational programmes in liaison with the departments of the University;
bringing about innovation and efficiencies in the processes with defined outcomes;
identifying potential alternative approaches or actions that can benefit the Service Line;
analyzing and recommending solutions to resolve complex issues where policies and procedures may not be clearly defined;
ensuring effective management of resources and availability of competent staff;
developing and ensuring that Key Performance Indicators (KPIs) are achieved;
handling quality assurance and complaint/incident reports data. Follow up on complaints/incident reports and take corrective and preventive measures for improvement. Also reviewing Patient Satisfaction Index and take measures to continuously improve the indices;
ensuring that the staff satisfaction is continuously improved in the Service Line;
implementing developmental plans to ensure continuous learning and development of staff;
overseeing department quality initiatives, and implementing quality standards as per JCIA recommended measures.Requirements:
You should have:
a Masters degree in business administration / health administration or equivalent from a reputed university. MBBS degree will be an added advantage;
more than 7 years of relevant experience in health care and/or administration;
expertise in operational management;
ability to develop and maintain data dashboards;
knowledge of resource management including financial management;
good negotiation skills with knowledge of marketing;
ability to analyze budget variance reports and statistical data;
ability to develop, maintain and strengthen partnership with stakeholders for the delivery of exemplary patient care services;
ability to work in harmony with team members and nurture the spirit of collegiality;
expertise to provide an environment of equal opportunity for all;
proficiency to be detail oriented and pay attention to nitty-gritty of matters;
aptitude to act as an entrepreneur and will have to think out of the box;
excellent interpersonal and networking skills.
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