Sales & Customer Service Representative

• Answer inbound customer inquiries via calls and text messages
• Provide accurate service details, quotes, and assist with appointment bookings
• Understand vehicle types to determine pricing based on car size
• Use CRM tools to log, track, and manage leads and customer interactions
• Follow up with customers post-service to collect feedback and ensure satisfaction
• Represent the brand professionally and reliably during all customer interactions

• Proven experience in customer service and/or phone-based sales
• Fluent in English with excellent verbal and written communication skills
• Basic understanding of car types (sedans, SUVs, trucks, etc.) and how they impact pricing
• Familiarity with CRM systems (e.g., HubSpot, Zoho, Salesforce, or similar)
• Highly dependable and responsive
• Able to multitask and handle multiple inquiries with a positive, problem-solving attitude

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