PPM Hub Coordinator

Mercy Corps

Islamabad
Permanent
Full-time

2 days ago

Description :Essential Responsibilities

Oversee the day-to-day operations of the PPM Hub, ensuring that its primary function real-time TB case notification and direct data entry into DHIS2 is executed efficiently.
Ensure accurate, timely, and complete entry of TB case data into DHIS2 from the Hub interface and monitor quality of cases flow and notifications.
Coordinate closely with the DHIS2 Implementation Advisor to align case notification workflows and maintain consistency between the CRM system and DHIS2.
Collaborate with the PPM Hub technical team to ensure that the CRM system continues to support real-time notification, follow-up, and is technically ready for integration with DHIS2.
Work closely with the Data Management Unit (DMU) and MIS teams to support seamless data flow, real-time alerts, and system interoperability.
Supervise Hub staff provide technical support where needed, ensuring they follow protocols for data capture, follow-up classification, and patient coordination.
Maintain and update the PPM Hub performance dashboard, including daily summaries of patient notifications, successful calls, unreachable cases, refusals, lost-to-follow-up, and other KPIs.
Share weekly updates with the DHIS2 Implementation Advisor and Data Manager on operational status, data trends, and CRM-DHIS2 integration progress.
Coordinate with Sub-Recipients (SRs) and field teams for in-person follow-up of patients not reachable via the Hub or at risk of loss to follow-up.
Document system issues, escalate unresolved technical challenges, and coordinate with technical teams for resolution.
Perform any other tasks assigned by the DHIS2 Implementation Advisor and data manager.

SAFEGUARDING RESPONSIBILITIES

Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory ResponsibilityNone.AccountabilityReports Directly To: DHIS2 Implementation AdvisorWorks Directly With: Program and data management teamMinimum Qualification & Transferable Skills

Master’s degree / equivalent in public health, Management Sciences, Computer Science, Health or in related field.
Minimum Five 05 years of relevant experience in digital health, health information systems, or related fields
Demonstrated experience in DHIS2 implementation, configuration, and support, particularly within health programs.
Excellent coordination and communication skills with proficiency in the use of web technologies and applications, DHIS2 and other products and dashboards, statistical software and other standard office software such as Excel and Word are required.
Have a good command of public health data, technical, analytical and development skill set.
Experience of TB program and donor reporting is required
Experience of conducting capacity building workshops and high-level dissemination events
Individual with experience of establishing or management of call center operation will be preferred.
Highly computer literate with capability in latest digital technology
Experience working with an INGO will be a plus.

Safeguarding & EthicsMercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the . By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline( )Success FactorsExcellent communication skills and prioritization skills will be extremely useful for this position. Ability to work under pressures, follow timelines, and prioritize tasks accordingly. Ability to communicate well within the team and with other departments. Ability to work with remote and diverse teams.NOTE:

Only shortlisted candidates will be called for an interview.
The management reserves the right to accept or reject any or all CV(s) without assigning any reason.
Preference will be given to local candidates.

We are an equal employment opportunity employer and females, and transgender are strongly encouraged to apply.Education : MastersExperience : 5 years: Minimum Five 05 years of relevant experience in digital health, health information systems, or related fields

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