Senior Manager HR job is available in Islamabad for a leading BPO/Shared Services organization. An ideal candidate must have a Master’s degree in Human Resources, Business Administration, or Organizational Psychology, along with 5 to 7 years of relevant experience within BPO, KPO, or Shared Services environments, including at least 2 years in HR managerial roles with direct accountability for strategic HR functions.Senior Manager HR job role is to lead and oversee the strategic and operational human resource functions of the organization, ensuring efficient HR service delivery, compliance with labor laws, and alignment of HR initiatives with business objectives.Job Responsibilities:
Lead end-to-end HR service delivery including onboarding, attendance management, shift scheduling, payroll interface, and exit formalities.
Ensure compliance with local labor laws and enforce Environment, Health & Safety (EHS) protocols for 24×7 operations.
Maintain audit readiness for client and regulatory inspections through robust documentation and process adherence.
Monitor and report on HR Service Level Agreements (SLAs), ensuring timely resolution of employee queries and escalations.
Manage and optimize the Human Resource Management System (HRMS) for accuracy and efficiency.
Drive high-volume hiring initiatives in collaboration with recruitment teams for voice and non-voice BPO roles.
Implement structured performance appraisal cycles and define clear career progression frameworks.
Develop and execute employee retention strategies tailored to diverse workforce needs.
Manage succession planning and internal mobility programs across departments, shifts, and verticals.
Manage and supervise a comprehensive induction programs for new hires, ensuring alignment with organizational culture and client expectations.
Govern process training, soft skills development, and leadership training roadmaps in partnership with operations.
Monitor training effectiveness through feedback loops, assessments, and performance impact analysis.
Collaborate with operations to implement continuous learning initiatives aimed at improving CSAT and NPS metrics.
Lead employee engagement programs tailored to a Gen Z-dominant workforce, including rewards & recognition, wellness, and motivation initiatives.
Conduct regular pulse surveys and attrition diagnostics to inform OD interventions and culture-building efforts.
Facilitate change management processes during organizational restructures, new client onboarding, and policy transitions.
Translate business objectives into actionable HR strategies including manpower planning, retention forecasting, and cost optimization.
Contribute to board-level reporting through HR analytics dashboards and strategic insights.
Champion diversity, equity, and inclusion (DEI) initiatives aligned with client and global standards.
Shadow the CEO/Director HR on strategic initiatives, policy formulation, and organizational planning.
Represent the HR function in client interactions, ISO audits, and executive-level reviews.
Serve as the designated backup to the Director HR, with a clear path to promotion based on performance and leadership readiness.
Skills:
Strong stakeholder management across operations, client teams, and executive leadership.
Expertise in high-volume talent acquisition, workforce planning, and retention strategy.
Proficient in people analytics, data-driven decision-making, and HR metrics reporting.
High agility and resilience in fast-paced, target-driven environments.
Skilled in training design, facilitation, and driving organizational influence through learning initiatives.
Apply at vaneesa@hasnain.bizKindly mention the job title Senior Manager HR in the emailLast date to apply is 30th August 2025
