Expert Quality Assurance - HealthTech

PMCL-JAZZ

Islamabad
Permanent
Full-time

9 days ago
Apply easily

Grade Level: L2
Location: IslamabadLast date to apply: August 31st 2025What is Expert Quality Assurance – HealthTech?The Expert Quality Assurance – HealthTech is part of the Quality Assurance team under the Digital Healthcare vertical. This role reports directly to the Manager Quality Assurance – HealthTech and collaborates with cross-functional teams and external healthcare partners.What does Expert Quality Assurance – HealthTech do?

Conduct thorough evaluations and audits of HealthTech’s digital and partner healthcare services, ensuring compliance with clinical and service quality standards.
Assess customer journeys for lab bookings, pharmacy orders, surgery scheduling, and telemedicine consultations.
Identify process gaps, capture and address patient pain points, and coordinate with stakeholders to implement solutions.
Develop and execute Training Needs Analyses (TNA) and collaborate with training teams for staff and partner development.
Analyze healthcare and customer data to identify trends and areas for improvement.
Support the Manager Quality Assurance in vendor performance management, audits, and quality reviews.
Ensure compliance with healthcare regulations, patient safety protocols, and data privacy standards.
Prepare and share regular reports and insights into clinical and service quality with relevant stakeholders.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.What are we looking for and what does it require to be Expert Quality Assurance – HealthTech?Requirements:

MBBS/MD or equivalent degree (mandatory) with valid PMDC/PMC registration.
At least 3+ years of experience in healthcare quality assurance, clinical audit, or hospital/clinic operations.
Working knowledge of digital healthcare platforms, clinical workflows, and customer experience best practices.
Strong analytical skills and the ability to interpret data to identify trends and insights.
Excellent communication and collaboration skills.
High ethical standards, attention to detail, and commitment to patient safety and quality.
Ability to work effectively in a fast-paced, collaborative environment.

Why Join Jazz?As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

PMCL-JAZZ