Unit Head – Corporate Relationship and Business Development

• Lead the onboarding process for new business partners, including negotiating partnership agreements, defining service level agreements (SLAs), and ensuring compliance with regulatory requirements.
• Collaborate with cross-functional teams to streamline onboarding procedures following the standard SOPs of the department and enhance the partner experience.
• Addition of New Payout Corridors:

• Identify and evaluate opportunities to expand the company’s payout corridors network, focusing on key markets and high-demand regions.
• Work closely with internal stakeholders and external partners to establish new payout corridors, negotiate favorable terms, and ensure seamless integration with existing systems.
• Licensing Strategy:

• Develop a comprehensive Licensing strategy for the company’s operations in various countries.
• Coordinate the preparation and submission of Licensing applications, ensuring timely approvals and renewals.
• Market Research and Competitor Analysis:

• Conduct comprehensive market research to identify emerging trends, potential opportunities, and competitive threats in the money transfer industry.
• Analyze competitor offerings, pricing strategies, and market positioning to inform strategic decision-making and drive competitive differentiation.
• Strategic Planning and Business Development:

• Develop and implement strategic initiatives to drive business growth, enhance operational efficiency, and maximize revenue opportunities.
• Collaborate with senior leadership to set performance targets, track key performance indicators (KPIs), and monitor progress against business objectives.
• Based on results of market surveys and sales reports, tying up with existing as well as prospective correspondents/associates.
• Establishing initial correspondence with prospective correspondents/associates including sharing of profiles, obtaining credit ratings, sharing charges/margins.
• Drafting agreement for the correspondents/associates and getting it vet by the legal department/counsel.
• Obtaining approval from BOD for new correspondents/associates.
• Consistent and frequent communication with prospective correspondents/associates.
• Provide ongoing portfolio (product) supervision, with a continuous focus towards helping the correspondents/associates to adapt changes in the financial environment.
• Retain existing high value correspondents/associates through relationship management activities.
• Checking annual credit ratings of correspondents/associates and maintaining record of the same, and reporting to operations regarding significant decline in credit rating of specific correspondents/associates as per approved credit policy.
• Based on existing correspondents/associates’ profile, map existing portfolio with potential work to generate new business opportunities.
• Correspondents/associates engagement needs analysis and consultation.
• Ensure regulatory compliance for all new to ACE and existing correspondents/associates through Compliance Department.
• To cater the queries regarding change in any policy and procedures as from native regulator, if required by the business partner.
• Relationship Management with Corporate Partners:

• Cultivate and maintain strong relationships with corporate partners, including banks, financial institutions, money service businesses (MSBs), and other key stakeholders.
• Serve as the primary point of contact for partner inquiries, escalations, and strategic initiatives, ensuring prompt resolution and alignment with organizational objectives.
• Cross-Functional Collaboration:

• Collaborate effectively with cross-functional teams, including product development, Sales, compliance, marketing, and customer support, to ensure alignment of objectives and successful execution of initiatives.
• Collaborate with other internal stakeholders, including Human Resources and Finance to ensure alignment on Licensing and regulatory matters.
• Provide guidance and support to internal teams on partner-related matters, leveraging insights from market research and partner feedback.
• Regulatory Compliance:

• Stay abreast of regulatory developments and changes in the remittance industry across multiple jurisdictions.
• Develop and implement strategies to ensure compliance with all applicable laws, regulations and licensing requirements.
• Coordination with Service providers and consultants, along with relevant regulators to complete documentation requirements.
• Departmental Management

• Assessing departmental workload and identifying vacant posts required to be filled in relationship department in consultation with HRD.
• Developing job descriptions and job advertisement in consultation with HRD.
• Oversee the departmental training function and ensure development of employees’ training procedures and materials in Relationship Department in consultation with HRD.
• Prepare, circulate and ensure to update training materials and procedures of Relationship Department as and when required.
• Plan for new employee orientation to foster positive attitude towards performance, ACE’s business objectives and co-workers.
• Ensure suitable training sessions and on-job training for new employees.
• Analyze training needs of existing employees to help them improve in deficiencies affecting their performance.
• Enhance job performance by applying up-to-date professional and technical knowledge gained by attending seminars and conferences and reviewing professional publications.
• Conducting periodical performance appraisal of all staff of relationship department with support of HRD.
• Defining Goals and Targets of the Team aligned with departmental and company Goals & Targets.
• Providing continuous feedback to employees through documented channel HRMS.
• Preparing departmental Standard Operating procedures (SOPs) so that employees should know a standard way to perform RD tasks and responsibilities.
• Defining Key Performance Indicators of RD and linking employees individual KPIs and Department and company KPIs.
• Performing other relevant tasks assigned by the supervisor/Directors.

• Organize and work independently on multiple assigned tasks/projects and complete assignments within specified deadlines.
• Expressing ideas and instructions clearly and concisely.
• Compile and analyze complex information, and research and develop solutions to complex issues.
• Demonstrate skills critical for managerial success including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical and communication skills.
• Work well under pressure.
• Shall have marketing, customer service, data analysis, and supervision responsibilities.

• Minimum Bachelor's degree in Business Administration, Finance, or a related field; MBA preferred, from top ranking universities.
• Fluency in English as a second language.

• Minimum of 7 years of relevant experience in corporate relationship management, business development, or strategic partnerships preferably within the financial services industry.
• Proven track record of successfully managing complex partnerships, negotiating contracts, and driving business growth.
• Ability to communicate effectively verbally and in writing.
• Ability to work independently under high pressure. .
• Work accurately with close attention to detail and maintain confidentiality of sensitive information.
• Work experience in banking and finance industry on the similar positions and/or responsibilities is preferred.
• Understanding of mathematical and other numerical information
• Excellent service attitude with strong interpersonal and negotiation skills.
• Work effectively, professionally and tactfully with Department Heads, team leaders, senior staff, and outside companies and public agencies.
• Comfortable in advance level use of Microsoft Outlook, Word, Excel, PowerPoint and Internet for the purpose of communication, report writing and presentation etc.
• The position may require extended hours including evenings and weekends, travel to multiple work sites and occasional out-of-town travel.
• Demonstrated leadership capabilities, with a focus on fostering collaboration, driving results, and promoting a culture of excellence.
• Excellent communication and interpersonal skills, with the ability to build rapport with internal and external stakeholders at all level.

ACE Money Transfer