HR Manager

• Bachelors or Masters in Human Resource Management, Hospitality Management, or Business Administration.
• 5+ years of HR experience, with at least 2 years in a hospitality or service-driven environment (hotels, coworking, real estate, or service operations).
• Strong exposure to blue-collar workforce management, including hiring, training, and discipline.
• Proven success implementing OKR/KPI systems, SOPs, and feedback cycles.
• Experience managing multi-location teams and adapting HR frameworks to different contexts.
• Excellent communication in English and Urdu, Punjabi is a plus.
• Ability to travel between Lahore, Mian Chunnu, and Sialkot.
• Experience in coworking, real estate services, or farm/agri operations.
• Familiarity with basic HRMS tools and attendance tracking systems.
• A mindset that balances structure with flexibility, and discipline with empathy.

• Build and implement a group-wide HR strategy aligned with business goals.
• Foster a hospitality-style service culture with a focus on professionalism, flexibility, and guest/member experience.
• Maintain adaptable workflows across different teams (coworking, real estate, field, and farm).
• Design inclusive HR systems for service, maintenance, operations, and farm teams.
• Ensure compliance with labor laws and establish clear but flexible policies for shift work, leave, and on-ground reporting.
• Set up fair conflict resolution mechanisms for field and service staff.
• Lead end-to-end hiring across business units, ensuring the right mix of skills and service orientation.
• Create job descriptions, interview guides, onboarding tools, and probation evaluation templates.
• Hire for both customer-facing and operational roles (e.g. reception, security, hospitality, cleaning, farm management).
• Design and implement KPI and OKR frameworks for each business unit, with clear, trackable outcomes.
• Run quarterly performance reviews for both white- and blue-collar staff.
• Partner with team leads to identify underperformance and recommend growth or exit plans.
• Develop and deliver service-focused training programs across all teams (e.g. community managers, reception, housekeeping, etc.).
• Set up cross-training, SOPs, and professional development paths.
• Build a culture of continuous learning and accountability.
• Oversee contracts, payroll input, timekeeping, and attendance for all entities.
• Introduce systems to track leaves, shifts, and site presence across the company.
• Maintain thorough documentation and ensure compliance with relevant laws and standards.

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