Specialist Products & Services

PMCL-JAZZ

Islamabad
Permanent
Full-time

1 day ago
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Grade Level: L1Location: IslamabadLast date to apply: 10th September 2025Specialist Products & ServicesWe're seeking an individual skilled at managing strategic partnerships and overseeing white-label solutions and short-code integrations. This role blends coordination, partner management, and technical skills, perfect for someone who can work with multiple stakeholders and products, while also building tools that improve how we work.This role requires the ability to redefine business canvas models, with a focus on platform-based strategies. The ideal candidate will lead independently, excel under pressure, and possess a strong analytical background. Prior experience in Products & Services will be preferred, coupled with a strong analytical, product management & development skillset.The role reports directly to the Stream Head Products & Growth with an extended team of 7 members currently.What does Specialist Products & Services do?· Onboarding business partners and managing service documentation· Liaising with vendors and coordinating commercial terms· Collaborating with the internal team for routing, provisioning, and issue resolution· Maintaining updated trackers of clients, pricing, contract dates, and service status· Contribute deep product knowledge and insights during product roadmap and strategy discussions and recommend ways to improve product management, & pricing structures· Develop new actionable dashboards for better product insights· Designing or managing the development of an internal dashboard/tool to track partner info, contracts, and revenue models· Ensure timely updates for team and management review via dashboards & reports.·· Track VAS revenues, subscribers, and engagement performance. Generate, review, and share daily, weekly, monthly, and quarterly performance to ensure clear visibility for the team and the management.· Track daily subscriber complaints and take corrective measures.· Work on ad-hoc Analytical projects and Presentations with the Management to get their approvals and present the Department’s point of view on topics such as achieving revenue growth, addressing customer complaints, developing platforms for greater service & vendor control etc.· Assist your manager in the development of 1 year and 5-year plans with monthly or quarterly adjustments to better gauge and align department’s resources to achieve company objectives.· Manage third party costs and develop projections in-line with department’s 5-year strategy.· Work closely with team to develop product roadmap & strategy for assigned Products & Services· Provide innovative, customer centric, information & visual design recommendations that drive an enhanced user experience· Develop in depth Business Requirements Document (BRD) in consultation with internal & external stakeholders for the assigned products· Manage, track and execute campaigns to create awareness and increase product uptake for assigned products· Liaise with RAFM / Finance Operations for timely vendor payments for assigned products· Contribute deep product knowledge and insights during product roadmap and strategy discussions and recommend ways to improve product management, & pricing structures.· Pick stagnant services from the pool of already launched services and identify product improvements and customer experience initiatives that can help the service to grow.· Perform VAS customer segmentation and profiling. Monitor key performance KPIs for performance measurement against revenue and subscriber engagement targets.· Develop new actionable dashboards for the product managers to have better product insights· Ensure timely updates for team and management review via dashboards & reports.· Launch assigned product(s) in the market from start to end as a Product Manager - you will closely work with your Line Manager, Segments, Product Conception, MARCOMS and Customer Experience teams to design, build, and launch the right value proposition· Conduct Primary & Secondary research to align content/product pricing and road map· Plan and design micro-segment campaigns to enhance content/product uptake and revenueJazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.What are we looking for and what does it require to be Expert Products & Growth?

1-2 Years of relevant experience
Business Analysis & Reporting
Product Management / Development

· Innovative Business Models

Microsoft Office with excellent MS Excel and MS PowerPoint command
Microsoft Power BI
Business Intelligence - Micro Strategy
Presentation & Analytical Skills

Why Join Jazz?As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

PMCL-JAZZ