Regional Account Manager

HR POD - Hiring Talent Globally

Requirements:

3+ years of experience in account management, business development, or customer success.
Strong communication, presentation, and relationship-building skills are essential.
Fluency in English is required.
Must be comfortable and effective in a dynamic, high-accountability, and growth-oriented work environment.
Prior experience with AI, SaaS, or enterprise software is a significant advantage.
Must be permanently based in the specified region and available for full-time, on-site work.

Responsibilities:

Act as the primary contact for all client accounts in your assigned region.
Oversee onboarding, training, and product engagement for licensed clients.
Monitor usage metrics and performance KPIs across accounts.
Conduct on-site client meetings and strategic check-ins.
Prospect and qualify new business opportunities across sectors such as legal, finance, education, and government.
Build and maintain strong relationships with regional partners, advisors, and decision-makers.
Represent company at local events, client demos, or briefings.
Deliver product walkthroughs and coordinate technical support with the engineering team.
Escalate customer issues appropriately and ensure timely resolution.
Collect feedback from local users to improve product usability and adoption.
Report weekly performance metrics, client status, and market observations to central leadership.
Contribute to regional strategy planning and business development programs.
Maintain accurate CRM records and documentation.