GBV Caseworker (Female)
- Lahore, Punjab
- Permanent
- Full-time
- Provide age-appropriate and survivor-centred GBV Case Management services to survivors of GBV and vulnerable women and girls, in line with the Inter Agency GBV Case Management Guidelines, including assessment of survivor’s needs; basic counselling; support to develop and implement a care plan; support to develop and implement a safety plan; and support to access services additional services in line with clients’ wishes.
- Coordinate closely with the Casework Supervisor and seek support when required
- Provide information on available services and support survivors’ informed choices through referral, accompaniment, service coordination and follow up, and participation in referral systems/pathways.
- Distribute emergency cash and material assistance based on individual needs assessments and in line with established protocols
- Participate in regular case review meetings and coaching sessions
- Seek feedback from clients and adapt services accordingly
- Support post-distribution monitoring
- Carefully document service provision and maintain case files
- Adhere to strict data protection and information-sharing protocols to protect the privacy, confidentiality, and safety of survivors
- Develop and maintain contact with relevant stakeholders including community leaders and other humanitarian partners and service providers.
- Coordinate with other service providers and community focal points to strengthen access to services and build support for survivors
- Organize case management meetings, as required, with other service providers
- Coordinate with MHPSS, child protection, health, and other sectors to strengthen integration and referrals
- Represent program goals and GBV standards
- Ensure compliance with security protocols and policies
- Foster a safe and supportive working environment for all GBV staff and partners
- Exemplify core principles of GBV programming, including respect, non-discrimination, responsible use of power, nonviolence, and promotion of gender equality
- Contribute to the positive image and overall credibility of the program and organization, notably through adherence to the Code of Conduct and Ethics, including compliance with anti-harassment, safeguarding and PSEA policies
- Typically, a degree in related field. Equivalent combination of relevant education and experience may be substituted as appropriate.
- Relevant experience helping women required; Relevant academic experience such as social work preferred.
- Demonstrated commitment to core principles of GBV programming, including gender equality and survivor-centered support services.
- Demonstrated familiarity, respect, and empathy for affected populations
- Commitment to championing survivors
- Good interpersonal and advocacy skills
- Very good listening and communication skills
- Familiarity with government and NGO service providers preferred
- Ability to exercise sound judgment, remain flexible, and apply experience and guidance to evolving challenges
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