Job Title: Implementation Engineer (SaaS Product)Working Style: OnsiteLocation: KarachiCompensation: Market CompetitiveJob OverviewAs an Implementation Engineer, you'll be the architect of success for our onboarding process, guiding customers from discovery through deployment and empowerment. You'll translate business requirements into optimal technical solutions, deliver seamless rollout experiences, and ensure customer teams are confident and empowered using our platform.Key ResponsibilitiesEngage with clients to deeply understand their business needs, challenges, and workflowsCollaborate closely with Business Development and Product teams to align solution designs with strategic objectivesProvide expert consultation to steer clients toward the most effective configurations of our platformLead end-to-end implementation aligned with the Statement of Work (SOW), consistently adding value beyond expectationsConfigure integrations, custom workflows, and deployments tailored to client environmentsEnsure project delivery on time and within scope, coordinating effectively across teamsDesign and deliver comprehensive training programs and clear documentation for client teamsEmpower clients to become self-sufficient and confident in managing their operations using our solutionsMaintain detailed case studies highlighting unique, complex, or innovative implementationsContinuously refine onboarding, training, and implementation processes to enhance efficiency and qualitySupport the creation and improvement of internal training materials and resourcesGuide clients through User Acceptance Testing (UAT) and lead post-implementation support for smooth transitionsParticipate in product demos and training sessions as requiredServe as a trusted point of contact to elevate the overall client experienceJob Requirements3-5 years of experience in SaaS implementation, deployment, or consultingStrong ability to translate business requirements into technical specificationsFamiliarity with APIs, CRM or contact center integrations, and SaaS deployment workflows (bonus for exposure to AI agent platforms)Experience delivering training, documentation, or support to client teams