Implementation Engineer

Contegris

Karachi, Sindh
Permanent
Full-time

20 days ago
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About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewAs an Implementation Engineer, youll be the architect of success for our onboarding processguiding customers from discovery through deployment and empowerment. Youll translate business requirements into optimal technical solutions, deliver seamless rollout experiences, and ensure customer teams are confident and empowered using our platform.Key Responsibilities:Consultative Solution Design

Engage with clients to deeply understand their business needs, challenges, and workflows
Collaborate closely with Business Development and Product teams to align solution designs with strategic objectives
Provide expert consultation to steer clients toward the most effective configurations of our platform

Implementation & Delivery

Lead end-to-end implementation aligned with the Statement of Work (SOW), consistently adding value beyond expectations
Configure integrations, custom workflows, and deployments tailored to client environments
Ensure project delivery on time and within scope, coordinating effectively across teams

Training & Customer Enablement

Design and deliver comprehensive training programs and clear documentation for client teams
Empower clients to become self-sufficient and confident in managing their operations using our solutions

Process Improvement & Documentation

Maintain detailed case studies highlighting unique, complex, or innovative implementations
Continuously refine onboarding, training, and implementation processes to enhance efficiency and quality
Support the creation and improvement of internal training materials and resources

Customer Experience & Support

Guide clients through User Acceptance Testing (UAT) and lead post-implementation support for smooth transitions
Participate in product demos and training sessions as required
Serve as a trusted point of contact to elevate the overall client experience

Job Requirements:Experience & Technical Skills

3-5 years of experience in SaaS implementation, deployment, or consulting
Strong ability to translate business requirements into technical specifications
Familiarity with APIs, CRM or contact center integrations, and SaaS deployment workflows (bonus for exposure to AI agent platforms)
Experience delivering training, documentation, or support to client teams

Soft Skills

Excellent consultative communication and client relationship-building capabilities
Strong ownership mindset with a passion for exceeding client expectations
Effective project and time management under dynamic, client-facing conditions
A drive for continuous improvement and efficiency in service delivery

Nice to Have

Background in omnichannel contact center or enterprise AI solutions
Familiarity with creating training materials, case studies, or internal knowledge assets

Contegris